Privacy Policy
Last Updated: April 15, 2026
This Privacy Policy describes how Convertrix Pvt. Ltd. (“Company”, “we”, “us”, or “our”), the developer and operator of SalonX (“Platform”, “Service”, or “Software”), collects, uses, stores, and protects information when you use our website, mobile applications, and related services available at salonx.cloud.
1. Information We Collect
1.1 Personal Information
When you register on SalonX, subscribe to a plan, or request a demo, we may collect:
- Full name, business name, email address, and phone number
- Business address, city, and GST identification number (GSTIN)
- Payment and billing details (processed securely via Razorpay/Stripe)
- Staff member details including names, roles, and contact information
1.2 Client Data (Salon Customers)
Through the use of SalonX, salon owners may store data about their customers, including:
- Customer names, phone numbers, and email addresses
- Appointment history, service preferences, and visit notes
- Billing and payment records
We act as a data processor for this data. The salon owner is the data controller and is responsible for obtaining appropriate consent from their clients.
1.3 Automatically Collected Data
- IP address, browser type, device type, and operating system
- Pages viewed, features used, session duration, and click patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide, maintain, and improve the SalonX platform
- To process payments, generate GST invoices, and manage subscriptions
- To send booking confirmations, reminders, and service notifications via WhatsApp, SMS, or email
- To provide customer support and respond to inquiries
- To analyze usage patterns and improve user experience
- To detect, prevent, and address fraud or technical issues
- To comply with legal obligations and enforce our Terms of Service
3. Data Storage & Security
All data is stored on secure servers hosted on Amazon Web Services (AWS), Mumbai Region. We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and vulnerability assessments
- Role-based access controls and multi-factor authentication
- Automated daily backups with 30-day retention
4. Data Sharing & Third Parties
We do not sell your personal information. We may share data with:
- Payment processors (Razorpay, Stripe) for transaction processing
- WhatsApp Business API for messaging and chatbot services
- Cloud infrastructure providers (AWS) for hosting
- Analytics tools to understand usage patterns (anonymized)
- Legal authorities if required by law or regulation
5. Cookies
We use essential cookies for authentication and session management, and optional analytics cookies. You may disable non-essential cookies in your browser settings.
6. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Withdraw consent for marketing communications
- Request data portability
To exercise any of these rights, contact us at privacy@salonx.cloud.
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion, all personal data will be permanently removed within 30 days. Anonymized analytics data may be retained indefinitely.
8. Children's Privacy
SalonX is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notifications. Continued use of SalonX after changes constitutes acceptance.
10. Contact Us
For any questions or concerns regarding this Privacy Policy: